Minimize device returns
with instant diagnostics.

Vision AI diagnoses the device in seconds, in store or online. Offer customers the right alternative on the spot: store credit, exchange, repair, or trade-in.

Return avoidance with instant device diagnostics
Trusted by leading operators and retailers
iStorm
e&
COSMOTE Telekom
Xiaomi
Samsung
Orange
T-Mobile
iStorm
e&
COSMOTE Telekom
Xiaomi
Samsung
Orange
T-Mobile
Omnichannel return assessment

Omnichannel return assessment

Customers initiate the return through any channel. Same diagnostic, same routing logic, every time.

Instant diagnostic, anywhere

Instant diagnostic, anywhere

Vision AI runs the assessment in seconds, with no back-office wait. Customers and staff see the issue on the spot, in store or online.

AI-powered return routing

Each return gets routed to the right outcome based on objective device data: store credit, exchange, repair, or trade-in.

Audit trail on every decision

Audit trail on every decision

Every diagnosis logged with images and timestamps. Defensible against customer disputes and supplier claims.

Built to scale across markets and channels

Built to scale across markets and channels

Handle peak return volumes across hundreds of stores and online journeys without breaking. Same routing logic, every market.

Autonomous return experience

Autonomous return experience

Customers get a clear, fast answer wherever they choose to handle the return. Staff time goes back to selling instead of processing refunds.

Explore the full Pandas suite

Vision AI

AI grading with specialist agents for every device component.

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Pandas Engine

Hardware grading stations that bring AI accuracy to the point of collection.

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Business Intelligence

Real-time market data, pricing signals, and device value benchmarks.

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Product Passport

A digital identity for every device, tracking history from first sale to final resale.

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Configurator

Customise grading criteria, pricing rules, and workflow logic in minutes.

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SmartPath

Automated trade-in routing that connects every programme, buyer, and seller.

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From the operators running
KYD in production.

Marc Schroder

"I have been working with Pandas since 2020, and in that time they have consistently been at the forefront of device lifecycle orchestration."

Every Device Lifecycle Program gets tested at the point of the customer interaction. Get the customer experience at the point of grading right and you protect residual value, customer trust, and partner economics. Get it wrong, by providing a bad experience in terms of price, the customer is lost and will not return. Building an ecosystem that connects every stage of a device's life, with their Vision AI at the centre — their AI grading is consistent, auditable, and the fastest-advancing capability I have worked with. In a market where trust is the differentiator, that matters more than anything. Fanis and his tech team are a key partner of choice because they make complex programmes better for every customer they touch.

Marc SchroderMD Europe / VP Sustainability, Likewize
Marc Schroder

"I have been working with Pandas since 2020, and in that time they have consistently been at the forefront of device lifecycle orchestration."

Marc SchroderMD Europe / VP Sustainability, Likewize
Mustapha Rahem

"Integrating the Pandas technology has allowed us to move to a zero discrepancy concept with our buyers. The grading accuracy and automation we've introduced have been key in driving trade-in performance."

Mustapha RahemHead of B2C, Orange
Gael Brouard

"Pandas is the most advanced and reliable AI diagnostic solution, bringing real disruption to the trade-in sector. This partnership enables us to retain long-time clients and win new ones, thanks to a dedicated team fully aligned with our values."

Gael BrouardCEO, CompaRecycle

Stop guessing.
Know your devices.

Book a 30-minute demo. See device intelligence in real time.

Book a demo