Trade-in and buyback experience
Trade-In & Buyback

Create a trade-in
experience to outperform.

Instant, objective offers and a journey users love, on a platform you can scale with confidence.

Trusted by leading operators and retailers
iStorm
e&
COSMOTE Telekom
Xiaomi
Samsung
Orange
T-Mobile
iStorm
e&
COSMOTE Telekom
Xiaomi
Samsung
Orange
T-Mobile
15-20% discrepancy loss
10-30 minutes per in-store completed trade-in
Staff wasting too much time on non-sales activity
Disconnected user journeys
<10% trade-in attachment rates
Black-box program economics about what works
Low participation rates by users
Sales reps still grade devices manually (high subjectivity)
High dependency on third-party vendors
15-20% discrepancy loss
10-30 minutes per in-store completed trade-in
Staff wasting too much time on non-sales activity
Disconnected user journeys
<10% trade-in attachment rates
Black-box program economics about what works
Low participation rates by users
Sales reps still grade devices manually (high subjectivity)
High dependency on third-party vendors

The current go-to trade-in process is broken.

Meet Pandas

One platform to turn trade-in into a
true growth engine.

The industry's most innovative trade-in solution

Trade-in programs

Let customers instantly exchange their old or current devices for store credit.

Forward trade-in

Let customers lock in a future trade-in value for their current device.

Early upgrade

Let customers return devices early and upgrade to newer models.

It's time to re-imagine trade-in     
Autonomous CX workflow

Autonomous CX that saves you time

Pandas automates grading in under 3 minutes, eliminating queues and wasted hours. This frees your team to focus on selling, upselling, and building customer relationships.

AI-powered device grading

AI-powered device grading protects margins

Pandas' AI grading engine provides automated, objective evaluations with high accuracy, reflecting the device's true condition and giving confidence to you and your customers.

Omnichannel trade-in experience

A true omnichannel experience with instant gratification

With Pandas, customers can complete trade-ins anywhere—online, in-store, or in your app—quickly and easily. Instant offers help you engage more customers and increase trade-in volumes.

Flexible trade-in models

Flexible models and customizations

Choose online, in-store, or both. Control your catalog and pricing flexibility.

Full buy-flow integration

Pandas integrates with retail systems and checkout, so offers, vouchers, and device values flow into transactions.

Vendor management

Easily plug in/out your vendors

Pandas sits between your vendors and customers, improving CX while keeping your backend partnerships intact.

Explore the full Pandas suite

Vision AI

AI grading with specialist agents for every device component.

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Pandas Engine

Hardware grading stations that bring AI accuracy to the point of collection.

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Business Intelligence

Real-time market data, pricing signals, and device value benchmarks.

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Product Passport

A digital identity for every device, tracking history from first sale to final resale.

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Configurator

Customise grading criteria, pricing rules, and workflow logic in minutes.

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SmartPath

Automated trade-in routing that connects every programme, buyer, and seller.

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From the operators running
KYD in production.

Mustapha Rahem

"Integrating the Pandas technology has allowed us to move to a zero discrepancy concept with our buyers. The grading accuracy and automation we've introduced have been key in driving trade-in performance."

Mustapha RahemHead of B2C, Orange
Mustapha Rahem

"Integrating the Pandas technology has allowed us to move to a zero discrepancy concept with our buyers. The grading accuracy and automation we've introduced have been key in driving trade-in performance."

Mustapha RahemHead of B2C, Orange
Gael Brouard

"Pandas is the most advanced and reliable AI diagnostic solution, bringing real disruption to the trade-in sector. This partnership enables us to retain long-time clients and win new ones, thanks to a dedicated team fully aligned with our values."

Gael BrouardCEO, CompaRecycle

Stop guessing.
Know your devices.

Book a 30-minute demo. See device intelligence in real time.

Book a demo