"Integrating the Pandas technology has allowed us to move to a zero discrepancy concept with our buyers. The grading accuracy and automation we've introduced have been key in driving trade-in performance."
Mustapha RahemHead of B2C, Orange
SMART PATH
Never lose a customer to a dead-end journey
When a session doesn't convert, Smart Path finds the next best outcome — automatically, instantly, and without asking the customer to start over.
Trusted by leading brands across the world
A customer declines a trade-in offer. The session ends. The customer walks out. Every abandoned session is revenue your program already earned the right to capture — and lost at the last step.
· HOW IT WORKS ·
AI-driven next-best-outcome routing
Smart Path is an AI routing engine that reads everything the platform already knows about a device and matches it against every available program in real time. When one journey doesn't convert, Smart Path finds the next best outcome — often without a single additional step.
Every dead end becomes a new opportunity.
Device ineligible for protection plan
Reroute customer to trade-in their device.
Trade-in offer declined
Reroute customer to repair route.
Device repair offer declined
Reroute customer to trade-in their device.
The control room behind every reroute.
Your rules. Your priorities.
Smart Path is opt-in per customer. Configure business value weights to prioritize the programs that matter most — trade-in over repair, protection over trade-in, or any combination. Exclude specific programs, set maximum redirects per session, and choose whether to auto-route or let the customer pick from the top options.
One journey. Not three stitched together.
The end user never knows they've moved between programs. Smart Path spawns a new session linked to the original, reusing the same device data. The transition is invisible — it feels like one continuous, natural experience.
Every routing decision. Documented.
Session chaining preserves the complete audit trail across program redirects. Every decision Smart Path makes — which programs were considered, why one was ranked higher, what data was reused — is logged and visible in Business Intelligence.
· PANDAS PRODUCT PASSPORT ·
Powered by everything the platform already knows
Smart Path uses the Pandas Product Passport, an immutable record tracking each journey step. A trade-in with 10 checks meets the 4 needed by protection programs. Smart Path reads the Passport, finds no gaps, and instantly offers the next step without re-scanning.
Explore the Product PassportPart of the
Pandas platform.
Smart Path connects to every module in the platform to route with full context:
Business Intelligence
Real-time visibility into every device programme, every channel, every session.
ExploreProduct Passport
A digital identity for every device, tracking history from first sale to final resale.
ExploreFaster experiences. Trusted grading. Plugs into your existing vendors.
From the operators running
KYD in production.
"Integrating the Pandas technology has allowed us to move to a zero discrepancy concept with our buyers. The grading accuracy and automation we've introduced have been key in driving trade-in performance."
Mustapha RahemHead of B2C, Orange
"Pandas is the most advanced and reliable AI diagnostic solution, bringing real disruption to the trade-in sector. This partnership enables us to retain long-time clients and win new ones, thanks to a dedicated team fully aligned with our values."
Gael BrouardCEO, CompaRecycle
Stop guessing.
Know your devices.
Book a personalised demo and discover how Pandas can power your device programs.
Book a demo